Cost reduction and operational efficiency were the defining elements of CIO conversations over the past 12 to 18 months.
Now the economy is more buoyant, organisations are shifting focus from efficiency to effectiveness and from consolidation to growth. They are introducing initiatives to improve customer and citizen services and revamp business processes, and expect IT's support to achieve success.
At the centre of this success is employee productivity. However, the challenge for IT departments is increasing productivity by being better at giving workers the access, tools and support they need, when and where they need them, while handling day-to-day maintenance – and do this with IT resources that have not returned to pre-GFC levels.
However, there is a confluence of factors in 2010 that is creating a “perfect storm” that CIOs will need to navigate to effectively achieve this balance.
Navigating IT’s Perfect Storm in 2010
2010 will be a turning point in IT. Consider the major changes: Microsoft Windows 7 release, advances in client virtualisation and manageability, improvements in mobile computing, an ageing PC fleet and mounting security threats – all set against rising end-user expectations, new cloud computing options, signs of a recovering economy and balanced with continued downward IT budget pressure. Watch this webinar to learn more about this major industry pivot point and emerging best practices to help navigate IT’s “perfect storm”.
Adaptive End User Support: A Best Practices Model for Empowered End Users & Reduced TCO
Today’s enterprise must ensure that highly mobile, tech-savvy employees can work productively, no matter where they are or what devices they use. Read this perspective paper to discover best practices for end user support services that can deliver higher performance levels and lower costs by establishing an adaptive framework to optimise desktop services.
How Your Organisation can Leverage the "Consumerisation of IT" to Drive End User Productivity Gains
Companies are concerned about how they'll support the next generation of user devices in a new era of personal computing. In fact, the "consumerisation of IT" is one of the leading trends that will impact the technology sector in the coming decade. This webinar shares research and offers insight on how to manage ever-changing end user technology demands.
For more whitepapers and multimedia presentations on this and other topics, please visit the Unisys Research & Innovation site.
For more information on Unisys outsourcing offerings, please visit: www.unisys.com.au
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More Insights from Unisys
IT 2.0: Next Generation of Managed Services
Each week, Sam Gross, Unisys Vice President of Global ITO Solutions, shares his thoughts on topics such as how consumer technology increasingly influences enterprise IT, how to enable end-user productivity for a more mobile workforce, and the role cloud computing plays in a new era of IT –
click here to visit Sam’s blog.
Driving outsourcing cost savings & efficiencies
Finding cost savings and efficiencies in outsourcing engagements is always a priority.
How can CIOs meet this challenge without introducing risk into the business, decreasing employee and customer satisfaction, and stripping all flexibility and responsiveness out of the IT environment?
Click here to download the new Unisys whitepaper to read about how organisations are successfully driving outsourcing cost savings and efficiencies by employing new approaches, models and technologies.
Click to view these short videos on the topic:
Outsourcing efficiencies: balancing cost reduction & risk
Outsourcing efficiencies: technologies & models to reduce cost
Finding Hidden Costs and Optimising End-User Support
Think your end-user support is cost effective? Companies at all levels of maturity in their Incident Resolution approach and with varying sourcing strategies have been shocked to learn that through Resolution Optimisation, an additional 30% gain in productivity can still be achieved - with cost savings that often are even higher. In this
webinar, you will have the opportunity to learn how other companies are using these optimisations to drive lower costs while simultaneously increasing customer satisfaction.
Invest now in new tools & approaches to cut future IT services costs
To achieve the maximum cost savings in their IT services and outsourcing arrangements, CIOs are finding a strategy that targets both short-term cost cuts and long-term cost efficiencies is helping them reach their goals.
Click here to download this paper to learn how investing in new tools and approaches now can deliver future cost savings.
Governance & traceability: improving performance & managing risk in multisourced IT environments
A multisourced environment that adapts to business changes requires traceability through the business layers to the underlying IT infrastructure and a governance framework that enables strategic planning and quick action.
Click here to download this paper that discusses how organisations can improve governance and traceability in multisourced environments.
Building an effective culture in a multisourced IT environment
Although multisourcing is now commonplace, organisations are still faced with the complex task of getting multiple service providers to work towards common goals, often when they have different approaches to planning, delivery and account management.
Click here to download this paper that discusses how organisations and service providers can create healthy cultures in multisourced environments to achieve more successful outcomes.
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