Thought leadership starts with Unisys Sourcing Insights Program’s leading-edge thinking and expert perspectives. Unisys invites you to enjoy our comprehensive library of research-based white papers, articles and reports.
Rebooting Governance of End-User Support (PDF)
Discusses the critical tenets of governance and the practices that have proven successful in building trust and effective working relationships.
Service Desk 2010: The Coming Revolution in End-User Support (PDF)
Explores the evolution of the service desk from the early days of providing simple help desk functions to a future state service desk that serves as the hub of multi-channel IT support services.