CEDAE Maximizes Mobility with ePortal
In order to serve a customer base that’s demanding more convenient online account services, utility company CEDAE,
a provider of water services to approximately 9 million people in Rio de Janeiro, sought to make its core payment application
available on smartphones.
A long-time technology innovator, CEDAE launched an initiative to not only streamline its operations, but also give its customers greater flexibility in managing their interactions with the utility.
CEDAE leveraged the ClearPath ePortal specialty engine to create a web interface into its payment application, enabling customers to pay their bills and manage their accounts when and where it’s most convenient – in the office, at home, at the supermarket, or
This new solution gives CEDAE’s customers direct, secure access to the web portal right from their smartphones. Users have the
ability to scan a small barcode, called a Quick Response Code, with the smartphone’s optical reader and transmit the payment
through the banking network – without requiring them to print a receipt. In addition, customers also have the ability to download
electronic proofs of payment and view their payment histories.
With the help of ClearPath ePortal, CEDAE was able to make use of readily available consumer technologies in a secure,
mission-critical environment – and realize its goal of making customer convenience a key part of its IT and business strategies.